Man with Van Knightsbridge Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Knightsbridge provides removal, transport and related services to private and business customers. By making a booking, using our services, or allowing work to start, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, firm or company who requests, books or pays for the services, or on whose behalf the booking is made.
1.2 Services means any removal, transport, man and van, loading, unloading, packing, furniture assembly or other related services provided by us.
1.3 Vehicle means any van or other vehicle used to provide the services.
1.4 Goods means any items, belongings, furniture, equipment or property which we are requested to move, transport, handle or store.
1.5 Contract means the agreement between the customer and Man with Van Knightsbridge for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
2.1 Man with Van Knightsbridge provides man and van services, removals, small and medium-scale moves, and associated transport services within its service area and beyond, as agreed at the time of booking.
2.2 Unless expressly stated in writing, the contract does not include packing services, disassembly or reassembly of furniture, disconnection or reconnection of appliances, or storage. These may be provided if requested and agreed in advance, and may be subject to additional charges.
2.3 We reserve the right to assign or subcontract the performance of all or part of the services to appropriately qualified carriers or subcontractors, while remaining responsible for the proper performance of the contract under these Terms and Conditions.
3. Booking Process
3.1 Bookings can be requested by the customer via our online forms or other approved methods specified by us. A booking is only confirmed once we have provided written confirmation, which may be by electronic message, and the customer has accepted any quoted price and key details.
3.2 When making a booking, the customer must provide accurate and complete information, including but not limited to:
(a) full collection and delivery addresses;
(b) access details at both addresses (for example floor level, lifts, parking restrictions, time limits, narrow streets, or distance from the vehicle to the property);
(c) a clear description of the goods, including approximate quantities, sizes, and any particularly heavy, fragile or valuable items;
(d) preferred dates and times for the services; and
(e) any other relevant information that may affect the quotation or safe performance of the services.
3.3 Quotations are based on the information supplied by the customer. We reserve the right to amend the quotation or apply additional charges if the information provided is incomplete, inaccurate, or changes before or during the services.
3.4 A booking may be subject to a minimum charge, including a minimum number of hours, which will be notified to the customer at the time of quotation.
3.5 The customer confirms that they have the authority to enter into the contract on their own behalf or on behalf of the owner of the goods, and that they accept responsibility for all charges arising under the contract.
4. Price and Payment
4.1 Prices may be quoted as fixed price for an agreed list of services, or on an hourly rate basis with a minimum charge, as confirmed at the time of booking.
4.2 An additional charge may be applied for:
(a) waiting time caused by delays outside our control, including delayed access to premises, key collection or release, or customer lateness;
(b) extra labour or time required due to inaccurate information regarding volume, access, or special handling requirements;
(c) mileage or additional journey legs not agreed at the time of booking;
(d) work carried out outside normal working hours when not previously agreed; and
(e) toll charges, congestion or clean air zone charges, parking costs or fines incurred as a direct result of following the customer’s instructions.
4.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the day of the move. We may require part or full payment in advance, including a deposit, as a condition of confirming the booking.
4.4 Payment must be made using a method accepted by us, as notified to the customer during the booking process. We reserve the right to refuse to start or continue the services if payment terms are not met.
4.5 If payment is not made on the due date, we may:
(a) charge reasonable interest on any overdue amount until payment is made in full; and
(b) suspend or cancel any further services for the customer until all outstanding sums are settled.
5. Cancellations, Rescheduling and Delays
5.1 The customer may cancel or reschedule a booking by providing us with as much notice as possible. Cancellation or rescheduling is only effective when acknowledged by us.
5.2 We reserve the right to apply a cancellation or rescheduling fee, which may be calculated as a percentage of the agreed charges or a minimum fixed amount, taking into account the notice given, preparation already undertaken and any loss of opportunity to accept other bookings.
5.3 If the customer is not present at the agreed collection address at the confirmed start time, or has not made necessary arrangements for access, this may be treated as a late cancellation, and waiting time or cancellation charges may apply.
5.4 We will make reasonable efforts to arrive at the agreed time. However, time is not of the essence in the contract. We are not liable for delays or failure to perform our obligations caused by events beyond our reasonable control, including traffic conditions, road closures, weather, accidents, breakdowns, public transport disruption or delays in previous jobs.
5.5 If we are unable to perform some or all of the services on the agreed date due to circumstances beyond our control, we will seek to rearrange the services on a mutually convenient date. Any liability is limited as set out in these Terms and Conditions.
6. Customer Responsibilities
6.1 The customer is responsible for:
(a) ensuring that the goods are properly packed and prepared for transport, unless we have agreed to provide packing services;
(b) disconnecting, defrosting and draining appliances such as fridges, freezers, washing machines and dishwashers in good time before the move;
(c) removing fixtures, fittings and any items secured to walls, floors or ceilings, unless otherwise agreed;
(d) ensuring that access is safe and suitable at both collection and delivery addresses, including arranging any necessary permissions for parking or loading; and
(e) securing or removing any items of special value, including cash, jewellery, important documents and personal devices, which should not be included in the goods for transport.
6.2 The customer must ensure that the goods do not include any prohibited items, including but not limited to:
(a) hazardous, flammable or explosive substances;
(b) illegal items, stolen goods or contraband;
(c) animals or plants requiring specific transport conditions; and
(d) waste or items intended for disposal, except where we have expressly agreed to provide a compliant waste collection service.
6.3 The customer must supervise loading and unloading where reasonably possible, check that nothing is left behind, and ensure that the correct goods are taken and delivered.
7. Waste Regulations and Disposal
7.1 Man with Van Knightsbridge operates in accordance with applicable waste and environmental regulations. We are not a general waste collection service unless this has been expressly agreed and where we or our subcontractors hold the necessary authorisations.
7.2 The customer must clearly separate goods intended for transport from items intended for disposal. We will not knowingly transport items to unauthorised locations for dumping or fly-tipping.
7.3 Any request for removal of waste, unwanted furniture or other items for disposal will be assessed on a case-by-case basis. Where we agree to remove such items, additional charges may apply to cover transport, disposal fees and handling costs.
7.4 The customer confirms that any items given to us for disposal belong to them or are under their control, and that they have authority to authorise disposal. We accept no liability in relation to any such items once lawfully disposed of.
7.5 The customer must not request or encourage any unlawful disposal of waste. We reserve the right to refuse any request that appears to breach environmental or waste regulations.
8. Our Liability
8.1 We will exercise reasonable care and skill in performing the services. Our liability for loss of or damage to goods or property is subject to the limitations set out in this section.
8.2 We are not liable for:
(a) loss or damage arising from the customer’s failure to pack goods properly or adequately protect fragile items, unless we have provided packing services and agreed a specific level of responsibility;
(b) damage to goods or property caused by inherent defects, pre-existing damage, wear and tear, or weaknesses in structure or materials;
(c) loss of or damage to items of special value including money, jewellery, watches, important documents, data, or collectibles, whether or not we have been informed of their presence, which should not be included in the goods for transport;
(d) any indirect or consequential loss, loss of profit, loss of opportunity, or loss of enjoyment arising from delay, loss or damage; and
(e) loss or damage resulting from circumstances beyond our reasonable control, including acts of God, adverse weather, traffic, accidents, road closures or third-party actions.
8.3 Subject to any mandatory rights under law that cannot be excluded, our total liability for loss of or damage to goods, or for any other loss arising out of or in connection with the services, whether in contract, tort or otherwise, shall not exceed a reasonable and proportionate amount relative to the price paid or payable for the services.
8.4 The customer must inspect the goods and premises as soon as reasonably possible at the end of the services. Any apparent loss or damage believed to have been caused by us should be reported to us as soon as practicable, with supporting details and evidence.
8.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
9. Insurance
9.1 We maintain appropriate insurance for the operation of our vehicles and business activities as required by law.
9.2 It is the customer’s responsibility to ensure that their own contents or goods are adequately insured during the move. We recommend that the customer checks the terms of any existing insurance policies and considers obtaining additional cover if necessary.
10. Access, Parking and Property Damage
10.1 The customer is responsible for arranging any parking permissions, visitor permits, suspensions or dispensations required at collection and delivery addresses. Any fines or penalties incurred as a direct result of following the customer’s instructions may be charged to the customer.
10.2 While reasonable care will be taken, the customer is responsible for protecting floors, carpets, walls and fixtures where they have particular concerns. We are not liable for minor scuffs or marks that may occur as a result of moving large or heavy items in confined spaces, unless caused by negligence.
10.3 If access is restricted or unsuitable, we may refuse to move certain items if doing so would present unacceptable risk to safety or property. In such cases, no refund is due for time spent on site.
11. Health and Safety
11.1 We reserve the right to refuse to carry out any task that, in our reasonable opinion, presents a risk to health and safety, or is beyond the capability of the personnel or equipment provided.
11.2 The customer must ensure that the working environment is reasonably safe, including clear walkways, adequate lighting and no known hazards at the premises.
12. Complaints
12.1 If the customer has any concerns or complaints about the services, they should contact us as soon as possible, providing full details and any relevant evidence.
12.2 We will aim to investigate and respond to complaints within a reasonable timeframe and, where appropriate, propose a fair resolution in accordance with these Terms and Conditions and applicable law.
13. Personal Data
13.1 We may collect and process personal data relating to the customer for the purpose of administering bookings, providing services, processing payments, handling complaints and complying with legal obligations.
13.2 Personal data will be handled in accordance with applicable data protection laws and kept for no longer than necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.
14. Variation and Assignment
14.1 No variation of these Terms and Conditions is effective unless agreed by us in writing. Any changes agreed orally must be promptly confirmed in writing to be valid.
14.2 We may assign or transfer our rights and obligations under the contract to another person or organisation, provided that this does not materially affect the customer’s rights under these Terms and Conditions.
14.3 The customer may not assign or transfer their rights or obligations under the contract without our prior written consent.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, are governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services, without prejudice to any mandatory rights the customer may have to bring proceedings in another jurisdiction under applicable consumer protection laws.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16.2 Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
16.3 The contract constitutes the entire agreement between the customer and Man with Van Knightsbridge in relation to the services, and supersedes any prior understandings, statements or representations, whether written or oral, relating to its subject matter.
16.4 A person who is not a party to the contract has no right to enforce any of its terms under the Contracts Rights of Third Parties Act 1999 or otherwise.
By confirming a booking or using our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
