Man with Van Knightsbridge Privacy Policy
This Privacy Policy explains how Man with Van Knightsbridge collects, uses, stores and protects personal data relating to customers and prospective customers in the Knightsbridge area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Man with Van Knightsbridge to individuals and businesses located in or booking services for the Knightsbridge area.
Who we are and scope of this policy
Man with Van Knightsbridge is a removals and transport service provider operating in the Knightsbridge area. In the context of applicable data protection laws, Man with Van Knightsbridge acts as the data controller for the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal data.
This Privacy Policy applies to personal data collected from customers, prospective customers, and individuals acting on behalf of business customers in connection with enquiries, quotations, bookings, service delivery and after-service communications in the Knightsbridge area.
Personal data we collect
We collect and process the following categories of personal data where necessary for our services:
Identity and contact details such as name, title, postal address, pick-up and delivery addresses, contact address, and other address details relevant to your move, as well as any other information you choose to provide when communicating with us.
Service and booking information such as requested service type, dates and times, property access details, parking information, inventory notes relating to items to be transported, and any instructions you provide for completing the service.
Communication records such as details of enquiries, messages, complaints, feedback and any other correspondence between you and Man with Van Knightsbridge.
Payment-related information such as payment status, method of payment and transaction details. We do not store full payment card details when payments are processed through third-party payment processors.
Technical and usage information where applicable such as basic technical information associated with your interaction with our website or online platforms, including device and browser information and general usage data. We do not seek to identify you directly from this technical information unless it is necessary to investigate an issue, respond to a request or comply with legal obligations.
How we collect your data
We collect personal data directly from you when you contact us to request information or a quotation, make a booking, communicate with us before, during or after a move, pay for services, or provide feedback.
We may also receive limited personal data indirectly from third parties, for example where another individual books our services on your behalf or where a business customer provides contact details for their staff or clients for the purpose of arranging a move.
Lawful basis for processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on one or more of the following lawful bases:
Contract performance. We process personal data where it is necessary to enter into a contract with you, to provide a quotation, to perform our contract for removals and transport services, to communicate with you about your booking, and to manage payments and invoicing.
Legitimate interests. We process personal data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. These interests include managing and improving our services, responding to enquiries, maintaining records for administrative purposes, and exercising or defending legal claims.
Legal obligations. We process personal data where necessary to comply with legal or regulatory requirements, for example relating to tax, accounting or responding to lawful requests from public authorities.
Consent. In limited cases, we may rely on your consent, for example where you request to receive certain optional communications. When processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide quotations and respond to your enquiries about our services in the Knightsbridge area.
To set up, confirm and manage bookings, including scheduling, planning routes, and coordinating staff and vehicles.
To deliver removal and transport services safely and efficiently, including using pick-up and delivery address details and any access information you provide.
To process payments, manage invoices, keep financial records and handle any issues relating to payment.
To communicate with you before, during and after your move, including sending service confirmations, updates, and responding to your messages.
To manage customer relationships, handle complaints and resolve disputes.
To maintain internal records, analyse service performance and improve our operations.
To comply with legal and regulatory obligations and to establish, exercise or defend legal claims.
Data sharing and processors
We do not sell your personal data. We only share personal data where necessary and lawful. Recipients may include:
Employees and contractors who need access to personal data to carry out removals and related services, subject to confidentiality obligations.
Service providers acting as data processors who supply services such as payment processing, accounting or administration. These processors are only permitted to process personal data on our instructions and must implement appropriate security measures.
Professional advisers such as accountants or legal advisers where necessary for legitimate business or legal purposes.
Public authorities, law enforcement or regulatory bodies where required by law or where necessary to protect our rights or the rights of others.
International transfers
Our services are primarily provided within the Knightsbridge area. If we use service providers based outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place for any international transfer of personal data, in line with applicable data protection laws.
Data retention
We retain personal data for no longer than is necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.
In general, we keep customer and booking records for a period that allows us to manage our relationship with you, handle any complaints or disputes, and comply with applicable retention obligations. After the relevant retention period has ended, personal data will be securely deleted, anonymised or otherwise disposed of in a safe manner.
Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to personnel who need it for their role, using secure methods to store and transmit data, and applying reasonable safeguards when working with external service providers.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to legal conditions and exemptions, but we will always respond to your requests in accordance with applicable laws. Your rights include:
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with certain information about how it is used.
Right to rectification. You have the right to request the correction of inaccurate personal data and the completion of incomplete data.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we consider a challenge you have raised about the accuracy of the data.
Right to data portability. In certain cases, you have the right to receive personal data you provided to us in a structured, commonly used and machine-readable format and to request that we transfer it to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests where you believe your rights and interests outweigh our own. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims.
Rights in relation to consent. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.
Exercising your rights
If you wish to exercise any of your rights or have questions about how we handle personal data, you can contact Man with Van Knightsbridge using the usual communication channels you use to interact with us. To help us respond, you may be asked to provide information confirming your identity and clarifying your request.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.
Privacy for customers in the Knightsbridge area
This Privacy Policy applies to all Man with Van Knightsbridge customers and prospective customers whose personal data is processed in connection with moves, transport services or related enquiries in the Knightsbridge area. By requesting a quotation, making a booking or using our services, you acknowledge that you have been informed of how we process your personal data as set out in this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection guidance. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
